AI Chatbots

In some cases with advanced conversational AI, they can offer a superior user experience. Consumers, for example, still need to stay connected and are turning to novel ways to do so online. Growing customer expectations have led to increases in queries and demands. NLP has been used to parse social media for posts that mention specific symptoms. Bank systems will automate up to 90% of customer interactions using chatbots by 2022 . The major factors fueling the market growth include the increasing demand for AI-powered customer support services and omnichannel deployment, and reduced AI chatbot development costs. By analyzing a user’s past behavior, chatbots can learn about preferences and suggest new and targeted pieces of content users would love to consume – and in a conversational way, taking the entertainment experience to a new level.